At MessagePlex, we are proud of the services and technology we have provided our clients since 1960.  From simple messaging and paging to custom call center applications, MessagePlex continues to lead the answering service industry by providing excellent customer service combined with the latest in technology to surpass the expectations of our clients nationwide.

MessagePlex facilities have always been state-of-the-art within the answering center industry.   In August 2001, MessagePlex created a brand new, expanded answering center facility.  By working in a new customized environment tailored to MessagePlex’s needs, our facilities provide our staff with a comfortable and professional workplace.  By combining management staff and customer service representative seating in one location, our new call center setup ensures that trainers and managers work hand-in-hand with customer service representatives.  By constantly responding to the requests of MessagePlex staff, we have made MessagePlex not only a place to work but a second home to our dedicated staff

MessagePlex strives to provide our clients with the best service and most up-to-date features offered by any answering service. Through the use of a staff dedicated to the ideals of a customer driven organization, MessagePlex has built an answering service that surpasses the expectations of clients and dazzles callers with the type of customer service every business strives to attain.

With many choices for answering service options, our potential clients are sometimes confused by the claims of our competitors and the services offered. The following are some points of interest about MessagePlex and the benefits of our service:

• MessagePlex has been in business since 1960!
• We digitally record all calls and can access them anytime via the Internet using our Webworx Portal.
• We can provide customized call pattern reports to you for your review.
• Our account managers are available to our clients 24/7/365.
• We have a full backup and contingency plan in place.
• 43% of our operators have college degrees.
• 97% of our operators have taken or are enrolled in college classes.
• We maintain all call records for 5 years.
• We run the latest version of call center software available.

These are just a few of the reasons why you should choose MessagePlex to provide answering center services for your company.  From small businesses to Fortune 500 companies, MessagePlex works with all of our clients to provide the highest quality service available in the answering service industry.

We are glad you decided to consider MessagePlex to outsource your valuable customer service.  If you have any questions regarding account setup, do not hesitate to contact one of our knowledgeable sales representatives to discuss your goals and your plans for an answering service solution. 

We look forward to speaking with you and welcoming you to our family of valued clients!